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Delivery & Return Conditions - ZoneAutoPro

Thank you for shopping on ZoneAutoPro. In order to provide you with a seamless and enjoyable experience, please review our shipping and return policies.

Delivery

1. Delivery times

  • Our products are shipped within 15-20 working days.
  • During periods of promotion or high demand, due to the high volume of orders, delivery times may be slightly extended. However, we make every effort to meet the announced deadlines and keep you informed.

2. Shipping costs

  • Shipping costs are calculated based on the weight, volume and destination of your order.
  • The costs are clearly indicated at the time of validation of your cart, before finalizing your purchase.

3. Order tracking

  • Once your order has been shipped, you will receive an email with a tracking number and a link to the online tracking service, allowing you to know the progress of the delivery in real time.

4. Areas served

  • We currently ship to most countries. When validating your order, the system will confirm if your destination is eligible.
  • If your destination is not in our delivery areas, please do not hesitate to contact our customer service for more information.

Returns

At ZoneAutoPro, your satisfaction is our priority. If you are not completely satisfied with your purchase, you can request a return under the following conditions:

1. Return period

  • You have 14 days from receipt of your order to request a return.

2. Return conditions

  • Returned items must be:
    • In their original condition, with no signs of use.
    • Accompanied by their original packaging intact and complete.
    • If applicable, with all the accessories or documents provided.
  • Products that do not comply with these conditions cannot be refunded.

3. Return shipping costs

  • Return shipping costs are the responsibility of the buyer, except in the following cases:
    • Defective product.
    • Product not in accordance with your initial order.
  • In these cases, the return shipping costs will be covered by ZoneAutoPro.

4. Return procedure

  • Contact our customer service via [email/contact form] to initiate the return request.
  • You will receive detailed instructions on the return address and the tracking of your request.

5. Refund

  • Once the product has been returned and inspected by our team, we will proceed with the refund.
  • The refund will be made within 7 working days to the payment method used for your purchase.

Customer service

For any questions or assistance regarding your order, our customer service is available and ready to help you:

Thank you for your trust and loyalty to ZoneAutoPro. We strive to offer you quality products and a service that meets your expectations.